This position has been filled
Implementation Support Agent
Job Description
Objective:
To resolve Implementation Support issues relating to REDi Supported and Implemented Products and Projects.
Key Responsiblities:
To log all incoming implementation support issues on the support issue logging system.
To professionally and efficiently resolve all issues logged on the system by confirming all required project implementation data with the client.
To escalate appropriate issues to the relevant Account manager when required.
To work with the Production team in delivering and testing projects and functionality.
To be part of the support desk team when required.
To play an active role in the Agile product development process by attending morning scrum meetings and resolving testing issues timeously.
To comply with all appropriate processes and policies as signed off, plus any and all other company procedures which apply to all REDi employees.
Skills and Experience
Skilled in one or more of the following:
JIRA, Microsoft Product Suite.
Experience:
Depending on REDi requirements (Junior, Mid or Senior Position)
Previous experience in IT Product and Project Implementations preferred but not essential.
Type
Full-time
Experience Level
Mid
Remuneration
Based on experience
Additional Information
Position is office based, Cape Town
This position has been filled.
Please browse other available positions or contact us if you think you have skills you could bring to the table.